At You and Me(GREEN DESIGN), we aim to provide you with high-quality custom products. However, if you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
Refunds are only eligible under the following circumstances:
- Defective or Damaged Products: If the item you received is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund based on the condition of the product.
- Incorrect Order: If we have sent you the wrong product, please notify us within 7 days of delivery. We will provide a full refund or replacement after assessing the situation.
2. Non-Refundable Items
We do not offer refunds on the following:
- Customized or personalized products that were correctly made as per your order specifications (including T-shirts, printed items, and other custom designs).
- Items that are returned after the 7-day period from delivery.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at arjun@youandmetshirt.in within 7 days of receiving your product. Include your order number, a description of the issue, and any supporting images (e.g., photos of defects or incorrect products).
- Return the Item: If a return is necessary, we will provide you with the return instructions. Items must be returned in their original condition (unworn and unused) with all packaging intact.
- Refund Processing: Once the item is returned and inspected, we will process your refund. The amount will be credited to the original payment method used for the purchase.
4. Shipping Costs
- Return Shipping: In case of defective, damaged, or incorrect items, we will cover the return shipping costs.
- Non-Refundable Shipping Fees: If the return is not due to a product defect or error on our part, you will be responsible for the return shipping fees.
5. Exchange Policy
If you’d like to exchange an item for a different size or design, please contact us within 7 days of receiving your order. Exchanges are subject to product availability, and any price differences may apply.
6. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
For any questions or concerns regarding our refund policy or to initiate a return or refund request, please contact us at:
You and Me(GREEN DESIGN)
Email: arjun@youandmetshirt.in
Phone: +91 97860 60055,8110000500
